Spice Coconut Online may change these policies periodically when required, so check this website to stay informed of any updates. This policy is effective as of 1 Jul 2022
Although the products sold through the Spice Coconut participating websites are owned by the individual retailers, Spice Coconut is the responsible party for the collection of payment.
Payment is collected through credit cards (Visa and MasterCard), Amex Stripe and other internet based payment gateways and bank will charge merchant fee of 2% maximum on master and visa for Amex 4%.
Please note a 15% surcharge applies on public holidays due to shortage of staff nation wide
Once orders have been placed and paid for, they are transmitted through the internet to the requested retailer. Orders are then printed and processed by the Retailer. There is no ability to cancel an order once it has been placed.
Order and payment receipt information is displayed on the final page of the website during the order process and is also emailed through to the supplied email address. The last 4 digits of credit card numbers are stored in our secure databases for archive and reference information. The remaining information is destroyed immediately after payment has been approved.
In accordance with the Australian Competition and Consumer Commission and under the Trade Practices Act 1974 you may seek a refund if goods
However, the restaurant/takeaway food establishment must be made aware of any transgression within a reasonable period, preferably on the day/night. You may be asked for proof of purchase and may also be asked to demonstrate that the problem with the goods was not of your making.
The retailer, if in agreement with the reasons for the refund, will then request a refund with Spice Coconut for the particular order number. Spice Coconut will then process the refund within one week.
To the extent permitted by the law, the liability to any product purchased through participating Spice Coconut websites are that of the corresponding retailer. Spice Coconut assumes no liability for any products purchased through our service.